This article will cover instructions on how to sign up and use Clarifruit’s Customer Portal for viewing your support requests.
Sign up for a Customer Portal account
There are two different options:
- If you have never sent us a support request, you can create an account on our Help Center.
- If you have already contacted the support team via support@clarifruit.com, we automatically created an account for you. You will simply need to set a password.
NOTE: This account is not the same as your Clarifruit account. It is a separate account through our ticketing platform.
1. First-time user support
If this is the first time you're reaching out to Clarifruit Customer Support, you can create an account to access our customer portal by signing up on our Help Center.
Go to the Clarifruit Help Center and then click 'Sign In' in the upper right-hand corner, as shown below:
Click 'Sign Up' in the modal, as it appears below:
Enter your name and email address—the same one you used to access your Amplitude account—in the appropriate fields. Then click 'Sign up'.
You will get a prompt to check your email. Check your email and click on the link to create a password. Then follow the instructions to confirm it.
2. Returning to user support
If you've written to the Support team before, your account already exists. You will need to set a password in order to log into the customer portal. Go to the Help Center and click 'Sign In', in the upper right-hand corner. Click on 'Get a password' link in the modal that appears.
Check your email and click on the link to create a password. Then follow the instructions for confirmation.